Getting started on a project with the CNP Integrations team is easy and risk free. Our streamlined support infrastructure and team of highly skilled professionals will guide you through a proven process of success. We pride ourselves on delivering the highest standard of customer service and quality support at the best possible value.
- Contact a CNP project consultant to review your project needs [ Schedule a Meeting ]
- CNP Confirms requirements and sends estimate and SOW
- CNP Explains Terms of service and engagement process in great detail [Terms of Service ]
- Client confirms SOW and makes minimum purchase of 10 hour block of support time [Purchase Support ]
- Client fills out Credit Application and return to CNP.
- CNP sets up client accounts and project profiles [Collaboration tools ]
- Kick off meeting with CNP project manager and client defines priority action items and execution timeline.
- Account is reconciled and invoiced monthly
- PM and Client communicate as required to meet project objectives
- Regular IPR's (in process reviews) with CNP program managers help keep project on track, within budget and assure client satisfaction.
- 24/7 support portal offers complete access to account information and real time project collaboration.
Once a project is completed CNP offers 24/7 ticketing support and full service ongoing maintenance as you need it and when you need it.